Return Policy – Refunds, Exchanges & Easy 14-Day Guarantee

Understanding Our Return Policy

Our return and exchanges policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take some time before your refund is officially posted.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@capreae.shop.

Comprehensive Overview of Our Return Policy

Our Return Policy is designed to provide you with peace of mind. We offer a straightforward process for refunds and exchanges within 14 days of your purchase. This means that if you are not fully satisfied with your product, you can return it without hassle. However, please ensure that items are in their original condition and with tags attached, because we want every customer to have a positive experience while shopping with us.

How to Initiate a Return or Exchange

To initiate a return or exchange, simply contact our customer service team. You can do this via phone, email, or through our website. We will provide you with a return shipping label so you can send the item back at no cost. Our goal is to process your refunds as quickly as possible, and, generally, refunds are issued within seven business days after we receive your returned item.

Why Our Return Policy is Customer-Friendly

We believe that a customer-friendly return policy is essential for building trust. Therefore, our 14-day guarantee ensures that you can shop worry-free. If you find that the item does not meet your expectations, simply reach out to us for an exchange or refund. Customer satisfaction is our main priority, so we are committed to making your shopping experience enjoyable.

What is Our Return Policy?

Our Return Policy is designed to make shopping easy and risk-free. If you're not completely satisfied with your purchase, you can return it within 14 days for a full refund or exchange. This policy is in place because we believe in the quality of our products, and we want you to love your purchase. So, if there’s any issue, just let us know, and we’ll be here to help.

How to Process a Return or Exchange

To process a return or exchange, simply follow our straightforward steps. First, pack the item in its original packaging and include your order number. Then, ship it back to us using any reliable postal service. However, please note that shipping costs are the customer’s responsibility. After we receive the item, we will quickly process your refund or exchange. This ensures a smooth experience for our customers.

Why Our Return Policy Matters

Having a clear Return Policy is crucial for customer trust and satisfaction. It provides peace of mind, allowing customers to shop freely without fear of making a wrong choice. Because we prioritize our customers’ needs, our policy helps build long-term relationships. So, when you shop with us, you can do so knowing that we value your happiness and will support you every step of the way.

Seamless Refund Process

Our Return Policy ensures that you can return products easily if you are not satisfied. Customers can initiate a return within 14 days of receiving their order. Because we value your satisfaction, refunds are processed swiftly, generally within 5-10 business days after we receive the returned item. However, ensure that the product is in its original condition and packaging to qualify for a full refund.

Hassle-Free Exchanges

If you prefer to exchange an item rather than get a refund, our Return Policy allows for that too! You can request an exchange for a different size, color, or style within the same 14-day window. This option is beneficial because it lets you find something that better suits your needs without the hassle of reordering. Additionally, the exchange process is straightforward; just follow the instructions provided in our return guide.

Protection Under Our 14-Day Guarantee

Our easy 14-day guarantee means you can shop with peace of mind. We understand that not every purchase works out, and therefore, our Return Policy is designed to give you confidence. Because you can return or exchange items without stress, it encourages a more satisfying shopping experience. So, don’t hesitate to reach out to our customer support if you have any questions regarding returns or exchanges.